Be at the heart of Trupanion's mission by providing thoughtful, responsive support when pet owners need them most. Assist customers by phone, chat and email in a fast-paced environment. Manage high call volumes, de-escalate difficult situations with empathy, and utilize multiple systems to support customers.
You will play a critical role in helping small business owners navigate their outstanding balance on their revenue-based financing by directly negotiating with them. In this role, you will service a portfolio of small and medium sized business customer accounts using a variety of contact methods to collect, negotiate with customers to establish payment plans that are sustainable, and achieve monthly goals of recovered payments from customers.
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You will be making outbound calls, scheduling appointments, making welcome calls and assisting members with benefits.
The Advisor, Customer Resolution role is focused on the successful resolution of the customer experience. The advisor provides focused customer care as needed in uniquely challenging customer situations resolving complex issues and ultimately driving customer satisfaction and retention. The advisor supports the business by directly interacting with customers and collaborating with cross functional departments to highlight and determine the most effective way to resolve customer issues.
As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers. Your focus will be creating exceptional experiences, ensuring every client feels supported, valued, and excited about their journey. You’ll work closely with client success, sales, and event teams to deliver seamless support before, during, and after workshops.
Respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues. Resolve issues with a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. Interactions and resolutions are documented in easy-to-use applications.
Peek is seeking a friendly, passionate, and self-motivated Partner Support Representative to assist activity partners in expanding their businesses utilizing Peek’s SaaS platform, PeekPro. As the initial point of contact for product inquiries and technical troubleshooting, the ideal candidate thrives in a fast-paced setting, exhibits professional responsiveness, and possesses robust problem-solving capabilities. This role is entirely remote.
You will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work collaboratively with the team. You must be willing to work on a graveyard shift.
Shape an exceptional customer experience for healthcare providers, their staff, and their patients. Utilize digital phone and case management tools, and clear and compassionate communication and de-escalation techniques. Represent Freenome as a skilled and knowledgeable resource to our customers and patients, working remotely.
The Call Center Agent will support both inbound and outbound customer communications and is responsible for delivering exceptional customer service, troubleshooting issues, and qualifying customers for sales opportunities. The position requires fluency in both Quebecois French and American English and the ability to work both onsite at the Dallas headquarters and remotely.